Terms & Conditions

Effective Date: [Insert Date]

Welcome to SYLVAN. By accessing or using our website, products, and services, you agree to the following Terms & Conditions. Please read them carefully.

1. Overview

This website is operated by SYLVAN. Throughout the site, the terms “we”, “us” and “our” refer to SYLVAN. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Products & Services

We offer handcrafted products such as scented oils, candles, and aroma-based experiences designed to bring calm and balance to your everyday life.

• All products are subject to availability

• We reserve the right to discontinue any product at any time

• Product colors and packaging may slightly vary due to display differences

3. Pricing & Payments

• All prices are listed in INR (₹) unless stated otherwise

• Prices may change without prior notice

• We accept secure payments through trusted payment gateways

• We are not responsible for any additional bank or transaction charges

4. Orders & Cancellations

• Once an order is placed, it cannot be modified after processing

• We reserve the right to cancel orders due to stock issues, pricing errors, or suspicious activity

• In case of cancellation from our side, a full refund will be issued

5. Shipping & Delivery

• Delivery timelines are estimates and may vary depending on location

• We are not liable for delays caused by courier services or unforeseen circumstances

• Customers must provide accurate shipping details

6. Returns & Refunds

• Returns are only accepted for damaged or defective products

• Requests must be made within 48 hours of delivery

• Proof (images/videos) is required for verification

• Refunds will be processed after approval

7. Product Usage Disclaimer

Our products are crafted for relaxation and ambiance purposes.

• Not intended to diagnose, treat, or cure any medical condition

• Perform a patch test before using oils on skin

• Keep away from children and pets

• Use products as instructed

8. Intellectual Property

All content on this website—including logos, text, images, and designs—is the property of SYLVAN.

• You may not reproduce, copy, or use our content without permission

9. User Conduct

You agree not to:

• Use our site for unlawful purposes

• Attempt to hack or disrupt the website

• Provide false or misleading information

10. Limitation of Liability

SYLVAN shall not be liable for any:

• Indirect or incidental damages

• Losses resulting from misuse of products

• Website interruptions or errors

11. Privacy Policy

Your submission of personal information is governed by our Privacy Policy. We value your trust and ensure your data is handled securely.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

13. Contact Information

For any questions regarding these Terms:

📧 Email: [sylvan@sylvanstore.com ]
📱 Instagram: @sylvanstore_

“By choosing SYLVAN, you’re not just purchasing a product—you’re embracing a ritual of calm.”