Frequently asked questions

✨ About Our Products

1. What is Sylvan?
Sylvan is a wellness-focused fragrance brand designed to bring calm, balance, and mindful living into your everyday space through thoughtfully crafted aroma products.

2. What products do you offer?
We offer a curated range of aroma essentials including aroma pouches, scented oils, candles, and calming blends designed for relaxation, focus, and mood enhancement.

3. What makes Sylvan different?
Our products are inspired by nature, handcrafted with care, and designed to turn everyday moments into calming rituals — not just fragrances, but experiences.

🌸 Usage & Benefits

4. How do I use an aroma pouch?
Simply place the pouch in your room, wardrobe, car, or workspace. It slowly releases a gentle fragrance to refresh your surroundings.

5. How long does the fragrance last?
Typically, our aroma pouches and products last between 2–4 weeks depending on usage and environment.

6. Can I use multiple products together?
Yes, you can layer scents (like candles + aroma drops) to create a richer and more immersive experience.

🌱 Ingredients & Safety

7. Are your products natural?
We prioritize high-quality, safe, and thoughtfully sourced ingredients inspired by nature.

8. Are they safe for pets and children?
While our products are made with care, we recommend keeping them out of direct reach of children and pets.

9. Do you test on animals?
No, Sylvan is completely cruelty-free.

📦 Orders & Shipping

10. How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location.

11. Do you offer returns or exchanges?
Yes, we accept returns for damaged or defective products. Please contact us within 48 hours of delivery.

12. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.

💌 Support & Contact

13. How can I contact Sylvan?
You can reach us through our website contact form or via Instagram @sylvanstore_

14. Do you take custom or bulk orders?
Yes! We love creating personalized experiences. Contact us for custom gifting or bulk inquiries.

🌿 Still Have Questions?

Feel free to reach out — we’re always here to help you find your calm.
Because at Sylvan, it’s not just scent… it’s a feeling.

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Reach out anytime—we’re here to help you find your calm.